Returns and Refunds
We want you happy with your build. Here is exactly how this works at Wini Bricks, no fine print games.
Order not shipped yet
Email us within 24 hours of ordering and we will cancel it and refund you in full. Once an order is sent for fulfillment we can no longer stop it, but you still have the options below.
Something arrived damaged, wrong, or incomplete
Contact us within 14 days of delivery with a photo of the item and the packaging. We will send a replacement or issue a full refund, your choice.
In most cases you will not need to ship anything back. Damaged and incorrect items are on us.
Changed your mind
You have 30 days from delivery to request a return. The item needs to be unused, complete with all pieces, and in resellable condition.
Return shipping is the customer's responsibility on change of mind returns. You can use your own carrier or we can send you a prepaid label and deduct the label cost from your refund. Original shipping charges are not refunded.
Order never arrived
Tracking sometimes stalls before it updates again. If your order has not arrived 30 days past the end of your estimated delivery window, contact us and we will replace it or refund it in full.
Items we cannot accept back
- Free promotional items. If you return a vehicle that came with a free figure, either send the figure back with it or we will deduct its retail value from your refund.
- Opened sealed sets where pieces are missing, unless the item arrived that way.
- Requests made more than 30 days after delivery.
How to start
Message us through the chat on the site or email support@brickopz.com with your order number and, if the item arrived damaged or wrong, a photo. We answer within one business day.
Refund timing
Approved refunds are issued within 3 business days. For change of mind returns, we issue the refund within 3 business days of the returned item arriving. Your bank typically takes another 5 to 10 business days to post it.
Refunds go back to the original payment method. We cannot send a refund anywhere else.