▸ SUPPORT // FAQ

Frequently asked

Shipping, returns, tracking, and everything else — answered.

How long does shipping take?

Orders are delivered in 10 to 23 days, tracked door to door, worldwide. See our Shipping Policy for full details.

Do you offer free shipping?

Yes — free shipping on orders over $60.

How do I track my order?

A tracking link is emailed with every order the moment it ships. You can also enter your tracking number on our Track Your Order page.

What is your return policy?

You have a 30-day return window from the day your order is delivered — return any unit within 30 days. Full terms are in our Refund Policy.

How do refunds work?

Once your return is received and inspected, your refund is issued to the original payment method. See the Refund Policy for processing times.

Is checkout secure?

Yes — checkout is encrypted end to end. Your payment details are never exposed.

Do vehicles come with free troops?

Yes, free troops come with every vehicle.

How do I contact support?

Email help@brickopz.com and we'll reply within one business day. You can also use our Contact page.